📦 Shipping Policy

Processing Time
All orders are processed within 1–3 business days.
During high-volume periods or sales, processing times may be slightly extended.

Shipping Time
Domestic shipping (Vietnam): 2–5 business days.
International shipping (if applicable): 7–21 business days, depending on destination.

Shipping Fees
Shipping fees are calculated at checkout based on your location and carrier rates.

Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Incorrect Address
Customers are responsible for providing accurate shipping details.
Rainbow Hope is not liable for delays or lost parcels caused by incorrect addresses.

🔄 Return & Refund Policy

We want you to love your purchase from Rainbow Hope.
If something isn’t right, we’re here to help.

Eligibility for Return

• Items must be returned within 7 days of receiving your order.

• Products must be unused, unwashed, undamaged, and in their original packaging.

• Sale items, personalized items, and donation-based items are non-refundable.

Return Process

1. Contact us at support@rainbowhope.com with your order number.

2. Our team will review your request within 24–48 hours.

3. Approved returns can be shipped back to our address.
   (Return shipping is covered by the customer unless the item was defective.)

Refunds

• Refunds are issued to your original payment method within 5–7 business days after we receive the returned item.

• Shipping fees are non-refundable.

Damaged or Incorrect Items
If you receive a defective or wrong item, please contact us within 48 hours with photos, and we will replace the item at no cost.

🔐 Privacy Policy

Rainbow Hope is committed to protecting your privacy.
We only collect personal information necessary to provide and improve our services.

Information We Collect

• Name, email, phone number, and shipping address

• Order details and payment information

• Website activity (for analytics & improvement)

How We Use Your Information

• To process orders and provide customer support

• To send updates, promotions, and order notifications

• To improve website performance and user experience

Data Protection
We do not sell, trade, or share personal information with third parties except payment processors and shipping partners necessary to complete your order.

Your Rights
You may request to:

• Access your personal data

• Update or correct information

• Request deletion of your data
  by contacting support@rainbowhope.com.

🎗️ Donation Transparency Policy

At Rainbow Hope, giving back is part of who we are.
A portion of our profits is donated to support autistic children and their families.

How Donations Work

• A fixed percentage of store profits (to be announced) is donated monthly or quarterly.

• Donations support programs such as therapy, early intervention, education, and community awareness.

Transparency Commitment

• We publicly share donation updates through our website or social media.

• Donation reports may include:

  • Total amount donated

  • Beneficiary organizations

  • Impact summaries (if applicable)

Beneficiary Organizations
We are in the process of selecting trusted autism-related charities in Vietnam and internationally.
Once confirmed, the list will be published publicly.

Customer Participation
Customers may choose to contribute additional donations at checkout (optional).
100% of customer-added donations are forwarded to charity.